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Cannot connect to MySQL database

Cannot connect to MySQL database

While restoring a database with BackWPup, you need to successfully set up a database connection. If you enter wrong access data, following error messages may occur:
Error messages:
1) Cannot connect to MySQL database 1045: Access denied for user 」@』localhost』 (using password: NO)
2) Cannot connect to MySQL database 1049: Unknown database 『databasename』
3) Cannot connect to MySQL database 1045: Access denied for user 『a』@』localhost』 (using password: YES)
BackWPup Issue Restore cannot connect Mysql Database – The Solution:
Please check your database connection settings in the file wp-config.php of your WordPress installation. Then copy the credentials in the form at step3 and try again.
If you don』t have access to this file, contact your hoster to provide you the database credentials.

Note:
The issue may be caused also by an invalid charset for the database, in that case you will be prompted for the correct one.
You can find that information in the file wp-config.php.,While restoring a database with BackWPup, you need to successfully set up a database connection. If you enter wrong access data, following error messages may occur:
Error messages:
1) Cannot connect to MySQL database 1045: Access denied for user 」@』localhost』 (using password: NO)
2) Cannot connect to MySQL database 1049: Unknown database 『databasename』
3) Cannot connect to MySQL database 1045: Access denied for user 『a』@』localhost』 (using password: YES)
BackWPup Issue Restore cannot connect Mysql Database – The Solution:
Please check your database connection settings in the file wp-config.php of your WordPress installation. Then copy the credentials in the form at step3 and try again.
If you don』t have access to this file, contact your hoster to provide you the database credentials.

Error: Cannot create folder

Error: Cannot create folder
BackWPup writes files and directories to your webspace and requires specific rights to do so. Are these rights not assigned, then the following error message will be displayed:
Cannot create folder Parent directory/Subdirectory

whereby Subdirectory is the name of the directory to be created and Parent directory is the location where it will be created.
This is how you solve the problem:

Log in to your webspace via FTP. You will need to install an FTP client, e.g. Filezilla. Your hosting provider will give you the access information you need (server address, user name and password). Filezilla displays the files on your PC on the left and the files on your webspace on the right of the screen.
Navigate to the parent directory
On the FTP server, you can now navigate to the parent directory mentioned in the error message and create the required subdirectory there.
Click on the directory and right-click to open the context menu. The menu item File permissions is at the bottom of the list.
A separate window opens, where you enter 777 in the field Numeric value. This value is not necessarily perfect, but it serves a quick fix and should be cleared with your hosting provider in the long term. We can』t give you the exact value, as it depends on the settings of your server.
A separate window opens, where you enter 777 in the field Numeric value

Where do I get Support for BackWPup ?

Where do I get Support for BackWPup ?
You need help with BackWPup, have a question, want to report a bug or request a new feature? We gladly help you and appreciate it if you help us to improve our product.
We have two places for the support, depending on which version you are using: BackWPup Pro or BackWPup Free.

Table of Contents

Individual BackWPup Premium SupportSupport for the Free Version on wordpress.org
1. Individual BackWPup Premium Support
If you have purchased BackWPup Pro, you can use our individual Premium Support. The development team is ready to offer you help and advice with any problem you may encounter.
You can find the Premium Support under backwpup.com/support. Once you have logged into your account, you can open a support ticket.
If you don』t have an account there yet, please purchase a BackWPup licence.
Please do understand that we can not offer free Premium Support.
If you have questions before purchasing a licence, please use our contact form.
Individual BackWPup Premium Support
2. Support for the Free Version on wordpress.org
If you are using the Free Version of BackWPup, please post your support request in the plugin forum on wordpress.org. Our general support takes place normally on Tuesdays and Thursdays for 2 hours.